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MBT Corporate office / fakes
Started by bettyk
Posted: April 1, 2010 at 17:36
How do you get in touch with the MBT Corporate office?
I have purchased two pair of MBT shoes that are fakes'
Local MBT retailer says they are fakes but will not give me a written statement to confirm it. Credit card company says without a written statement they cannot get my money back. hoping to contact MBT to ask
them to confirm my shoes are fakes. any suggestions ?
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Re: MBT Corporate office / fakes
Reply #1 by Ivana
Posted: May 2, 2010 at 16:38
I have been trying to get contact information for MBT head office-can't get that information. Why would a company have no contact information or any information where they are manufactured? I suspect that they are made in CHINA. When I such the web for good deals on MBT's I find that the currency converter is always from CHINESE currency? Why is that? Why so much secrecy about head office and contact information? IT worries me that they might be based in China ... the last thing I want on my feet is radio-active shoes.
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Re: MBT Corporate office / fakes
Reply #2 by maha rizk
Posted: May 6, 2010 at 02:17
Yes i bought mine LAMI from a chinease company. I got really bad quality. the stitches in the velcro is sewed in one side. i know i got it for a great deal 91$ but still i feel i was cheated.
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Re: MBT Corporate office / fakes
Reply #3 by maha rizk
Posted: May 6, 2010 at 02:21
Yes i bought mine LAMI from chinease company called MBTshow. I got really bad quality. the stitches in the velcro is sewed in one side. i know i got it for a great deal 91$ but still i feel i was cheated.
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Re: MBT Corporate office / fakes
Reply #4 by Darlene
Posted: May 13, 2010 at 14:39
I thought that I was ordering the shoes through an American site and the shoes came
from China. The stitching is bad and the undersole is frayed. There is no way to return
the shoes. I emailed them but it came back. It was from the same site - MBT show. If
anyone locates the corporate office, please post. This site needs to be shut down.
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Re: MBT Corporate office / fakes
Reply #5 by darlene
Posted: May 13, 2010 at 14:52
Just got my shoes from MBTshow. Thought that it was an American company. Bad quality
no way to return. If anyone locates the corporate office, I think that they need to know
about this website. Does anyone know the procedure for reporting websites?
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Re: MBT Corporate office / fakes
Reply #6 by melissa
Posted: May 17, 2010 at 04:00
Yes, you definately have fakes. After researching online, and through the official MBT site, I learned that MBT only has a few (17 or so) AUTHORIZED online dealers, and all online retailers are listed on thier website. MBT does not authorize any of thier authentic online dealers to use thier name (MBT) in their website address, so if you ordered from any website containing the letters MBT (aside from the official site) then you were duped and now own a fake, which is probably poor quality. Check out the official site, it lists all the reputable online retailers.. Good luck. : )
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Re: MBT Corporate office / fakes
Reply #7 by RAYMOND JAMES
Posted: July 3, 2010 at 02:48
If you know the names of the 17 or so authorized online dealers would you be good enough to list them. You would be saving many purchasers a lot of grief by alerting them to counterfit sites. What do you mean by check out the "official site"

Thanks
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Re: MBT Corporate office / fakes
Reply #8 by Annette
Posted: July 18, 2010 at 07:13
I have just bought 2 pairs from an online "sale"...Chinese postage
label to my surprise, nothing about China on the site. The sandal was
ok ..if not quite what was expected. However the shoe was way too big
anyway so I contacted the firm . They did reply asking for the size
label to be photographed. I did this , then they asked for a different
size label, to be photographed. Which I did. I have now just received
another e mail asking me tersely for the REAL label.I was about to get
stroppy with them when I came across this site. A light bulb has just
come on and I felt I should put a message on here. I will now be e
mailing them again to say that I suspect they are fakes. You live and
learn. If I get any joy then I will post more info.
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Re: MBT Corporate office / fakes
Reply #9 by Kathy Johnson
Posted: July 21, 2010 at 02:37
MBT shoes from China....knock offs of poor quality!!!!!
It is a rip off. No return address on the box. No receipt of purchase in the box.
Poor quality....what can I do to get my money back? How can they be reported.
Has anyone got their money back? I had to go to the post office to sign for them.

IF anyone has had luck with getting their money back or reporting them.!
Let me know. How can others be waned?
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Re: MBT Corporate office / fakes
Reply #10 by charlotte
Posted: July 22, 2010 at 18:19
When I wear my MBT shoes, My foot rolls inward (protenation?) How do I correct this? I have watched video.
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Re: MBT Corporate office / fakes
Reply #11 by RobM
Posted: August 3, 2010 at 08:12
MBT do not endorse buying their shoes online, this is because the you
need to be fitted with the correct shoe size, and only a professional
can do this
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Re: MBT Corporate office / fakes
Reply #12 by Muz
Posted: August 4, 2010 at 03:50
Hi There,

BEWARE as there are many scam MBT websites.

I'm not sure of the international web address.

Here in AUS: http://au.mbt.com

At the bottom of the page there is a contact link.

This website lists the official MBT retailers in AUS.

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Re: MBT Corporate office / fakes
Reply #13 by Linda
Posted: January 28, 2011 at 19:45
MBT Corporate phone:
1-866-326-2724 Heather Lee Gillman
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Re: MBT Corporate office / fakes
Reply #14 by Walter
Posted: July 26, 2011 at 16:23
I have a pair of sandals where the sensors fell apart. Via email MBT wants me to send them to a 3rd party for repair at a cost of $80 to me. I am trying to find any written warranty info with MBT shoes that comes with the shoes. There is none!! I contacted the company but was dissatisfied with customer service and asked for info on the president of the company. I received an addrerss for a Mr Cassagrande, alledgedly the co Pres. I snail mailed a letter to him and after 3 weeks still no response. Seems the company headquarters is harder to reach than any other organization I have ever dealt with. Would not purchase anything from a company with such a poor customer service dept.
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Re: MBT Corporate office / fakes
Reply #15 by C.
Posted: February 25, 2012 at 22:22
I too ordered a pair of these shoes from what I thought was an official site they
are huge and of poor quality with no return address and all details in a foreign
language I am really upset that I have got involved in this way as I thought I was
more careful but sadly £80 down I've got a pair of shoes that are of little use a
new debit card and still no work shoes!!!
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Re: MBT Corporate office / fakes
Reply #16 by Rob
Posted: May 24, 2012 at 22:57
never post the names of fake sellers on this forum. it only promotes them!
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Re: MBT Corporate office / fakes
Reply #17 by S DEAN
Posted: June 16, 2012 at 19:42
DO NOT PURCHASE SO CALLED MBT SHOES FROM A SO CALLED MBT OFFICIAL SITE UNDER THE NAME OF MBT 4 OR NOW CALLING THEMSELVES MBT COMFORTABLE SHOES< NEXT WEEK THEY WILL HAVE CHANGED THEIR NAME AGAIN<
THE OWNER IS A TOTAL CON.
THE WEB SITE SHOULD BE CLOSED DOWN
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Re: MBT Corporate office / fakes
Reply #18 by suzanne
Posted: June 22, 2012
I sent back a pair of shoes and was told we will send you a refund check. At first, they said they didn't receive the shoes, so I had to email them the UPS receipt. Now, they just don't respond to any of my emails. I am more than frustrated and really need the $300 that is mine. It is highly unethical that they are keeping my money and that there isn't even a phone number to a person I can call to ask to help me. They are not listed under the BBB. I wish a lawyer would take on a class action law suit on them. All I want is my money back. I am a physician and will tell everyone I know in the large hospital I work at never to buy this shoe EVER.
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Re: MBT Corporate office / fakes
Reply #19 by BE
Posted: June 27, 2012 at 10:29
I was so diasppointed with the MBT from China, they just fake and very bad quality.
Why the original MBT say to the customer !!!
They said that they are Australia MBT, bloody hell !
I will returned it!!!
She give me the address!


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